On-site WiFi setup, NBN and network support across Melbourne. A real technician comes to your home or office — no jargon, no drop-offs, no waiting on hold with your provider.
★★★★★ Rated 4.9 on Google · Same-day & evening visits · Servicing all Melbourne suburbs
● Technicians available today
We diagnose on the spot. No fix, clear next steps either way.
Run a quick test by clicking Go below. If you’re getting slower speeds than what you are paying for we can usually find out why — and fix it on-site.
Under 25 Mbps on a 50+ plan? · Speeds drop in certain rooms? · Test fine but devices still cut out? The ACCC Measuring Broadband Australia report shows what real-world speeds Australians should expect on their plan.
A lot of WiFi problems come down to the building itself — and Melbourne has some of the most WiFi-hostile architecture in the country. Knowing which type of home you’re in gets us to the right solution faster.
Double-brick walls are extremely effective at blocking WiFi signal. One router at the front of the house often means a dead zone at the back. We’ve fixed this throughout Fitzroy, Thornbury, Brunswick, Caulfield, and Elsternwick.
The long, narrow layout of Melbourne terrace houses means signal from the front router rarely makes it to the rear. A strategically placed second access point — not a more expensive modem — is almost always the fix.
Dense apartment buildings bring thick concrete floors plus dozens of neighbouring networks competing on the same channels. Both are solvable with the right hardware and channel configuration.
High ceilings, multiple levels, rear extensions, and converted garages create coverage challenges no single router can handle. Properties in Malvern, Hawthorn, and Brighton typically need a multi-access-point setup.
The single most common cause. Tucked behind a TV cabinet, in a cupboard, or in a corner — it will never perform well. Moving to a central, elevated, open location is often the cheapest and most effective fix.
A mid-range router from five years ago will be struggling today. The free modem-router from your NBN provider is a common bottleneck. In most cases where we replace hardware, real-world speeds double or triple.
Some providers have purchased ample capacity; others haven’t. Budget providers consistently underdeliver during peak evening hours. The better providers are worth paying for.
Not all NBN is equal. FTTN runs over old copper and can be unreliable in older suburbs. FTTP is generally the best. HFC is reliable for most households. We check your type and advise on free upgrade eligibility.
Basic routers don’t make full use of available signal. Modern mesh systems automatically scan for clear channels — critical in apartments and dense suburbs where dozens of networks compete.
Full walkthrough, signal mapping room by room, honest diagnosis. We find the real cause before recommending anything.
We supply and install the right gear for your space — routers, mesh WiFi systems, and access points. We only recommend what actually works for your property.
New connections, modem config, provider liaison. We handle the full setup and check your NBN connection type. We also advise whether your address qualifies for a free FTTP upgrade — check via nbnco.com.au/residential/upgrades/more-fibre.
Wired + wireless, NAS, printers, smart home, guest networks. We design and install a network that covers the whole property without dead zones.
For quick fixes that don't need a visit — connection settings, modem config, NBN account. From $55.00 for 15 minutes.
Router hardening, default password audits, guest network isolation, firewall setup and VPN configuration. We make your network safe for the size of business you are — without the enterprise price tag.
Printers, NAS drives, smart home devices, security cameras and point-of-sale systems connected to your network correctly. If it needs a network connection, we can configure it.
Or call to talk it through: 03 9016 5383
Fix My Tech supports small and medium businesses with practical IT network support. Business network problems have real costs: staff downtime, missed calls, EFTPOS outages, failed backups. We work quickly, fix the actual problem, and minimise disruption to your trading hours. We install Ubiquiti hardware and enterprise-grade access points where the building demands it, and as NBN Accredited Advisers we know exactly how to diagnose and escalate connection faults on your behalf. We are not an enterprise security firm — but we get your network locked down properly for the size of business you are.
Most home and small business networks are less secure than their owners realise. Default router passwords, unencrypted WiFi, and guest devices sharing the same network as sensitive data — these are the gaps that cause problems. We run through your network setup, find what’s exposed, fix it, and explain what we did in plain language.
Cybercrime costs Australian businesses over $300 million a year, and most incidents trace back to unsecured networks. We set up proper firewall rules, isolate your guest WiFi, configure VPN access for remote staff, and make sure your router isn’t running on factory defaults anyone can look up online. We are not an enterprise security firm — but we get your network locked down properly for the size of business you are.
Default passwords changed, firmware updated, unnecessary services disabled. This alone eliminates the most common attack vectors.
Your guest WiFi fully isolated from your internal network. Clients and visitors connect without ever touching your sensitive data or devices.
Secure remote access for staff working from home. Properly configured VPN so your team connects safely without exposing your internal network.
Fix My Tech are NBN Accredited Advisers — not just technicians who know how to plug in a modem. We understand NBN connection types at a technical level: FTTP, FTTC, HFC, and Fixed Wireless. We advise on the right speed tier for your actual usage, configure your modem correctly, and know exactly what to test when speeds fall below what you’re paying for. When the problem is on your provider’s end, we escalate on your behalf — so you’re not stuck on hold explaining the problem to a call centre. Not sure what NBN type you have? Check your address on the NBN Co upgrade tool.
NBN Connection Types We Support
Not sure which type you have? We’ll check and advise.
Honestly, some WiFi problems take two minutes to fix yourself. Start here — if these don’t work, that’s when you call us.
Tried all five and still dropping out? It's a deeper issue — that's our specialty.
Years in Melbourne
Google Rating
& evening visits
We come to you
"Uriel came out the same evening and had our WiFi working across the whole house in under an hour. Turns out it was just the router position — but we'd been living with it for years. Highly recommend."
— Sarah M., Northcote
"Fast, honest, didn't oversell. Fixed our NBN drop-outs and explained exactly what was wrong. Will use again."
— James K., Richmond
"Our office WiFi was unreliable for months. One visit from Fix My Tech and it's been solid ever since. They also set up a guest network for clients."
— David L., South Yarra
We come to you anywhere across Melbourne — home or business — so there’s no dropping equipment off and no waiting on hold with your provider. We’ve been doing this across Melbourne for over a decade, so a real technician arrives, diagnoses on the spot, and fixes the actual problem.
Yes — a real technician comes to your home or office, anywhere across Melbourne. We diagnose the problem in person and fix it on the spot. You don’t drop anything off, and you don’t wait on hold with your provider. Call 03 9016 5383 to check availability.
On-site visits are $220/hr incl. GST — most WiFi jobs are done in one hour. Remote support starts from $55.00 per 15 minutes. Final cost depends on your location and the nature of the job, so call us on 03 9016 5383 for a straight quote. No fix, no fee.
We cover inner Melbourne and bayside suburbs from our Caulfield South base (536 Hawthorn Rd, VIC 3162). We service Brighton, Elsternwick, Bentleigh, St Kilda, Malvern, Hawthorn, Richmond, Fitzroy, Brunswick, Northcote, and surrounds. Call to confirm availability at your address.
Yes — double-brick homes are one of the most common jobs we do across Melbourne. Dense masonry blocks signal effectively, but the fix is usually a strategically placed second access point rather than a more expensive router. We assess your layout on-site and recommend the minimum change needed.
Yes. We handle full NBN setup — modem configuration, WiFi optimisation, and testing before we leave. We also check whether your connection type (FTTN, FTTP or HFC) is the best available at your address and advise on free FTTP upgrade eligibility where applicable.
Call 03 9016 5383 and we’ll give you an honest ETA. Same-day visits are available in many cases. We’re based in Caulfield South so response times to inner Melbourne and bayside suburbs are typically fast.
Yes, where needed. We’ll tell you clearly whether the problem is on your side or your provider’s. If it’s the provider’s issue we help you navigate the fault report and escalation — so you’re not stuck on hold trying to explain a technical problem to a call centre.
Not always. Many WiFi problems are fixed by repositioning your existing router at no hardware cost. When we do recommend new gear we explain exactly why and what it will achieve. We’ll tell you honestly if a repair isn’t worth the cost — even if that means you walk out without spending anything.
Fix My Tech is a Melbourne-based IT service that repairs dropping WiFi, slow internet, and NBN faults by coming to your home or business — often same-day. We’ve been helping Melburnians for over a decade, are rated 4.9 stars across 101 Google reviews, and operate a no fix, no fee policy. Call 03 9016 5383 or book online.
Melbourne’s double-brick Edwardian homes and narrow terrace houses are among the hardest properties for WiFi. Dense masonry and long thin floorplans mean a single router at the front rarely reaches the back. The fix is almost always an additional access point placed mid-property — not a more expensive modem. We’ve solved this hundreds of times across Melbourne’s inner suburbs.
Fix My Tech was founded on the notion that great customer service, speedy responses and
quality expert advice is essential.
Try us today to see the difference for yourself.
Helping Melbournians for over a decade with technical support and I.T computer repair.
Copyright 2026 Fix My Tech
536 Hawthorn Rd Caulfield South Melbourne VIC 3162
Office open by Appointment
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