We were contacted by a parent concerned with a virus on their child’s computer, it was adding advertisements to their browser and slowing the computer down. After being services the threat was removed and the computer returned to a good speed, making it easy to be used fully again. No more ads were showing, all tested and working.
Forgotten password on laptop running Windows XP. Reset the windows password.
Troubleshoot email issues, the Microsoft surface pro had malware and once removed emails were able to be sent. A PC tune up was also performed.
configure remote support on 4 PC’s to perform PC tuneups and virus removals remotely and out of business hours. All PC’s are running efficiently
This guide will teach you how to easily clean a PC running Microsoft Windows.
Follow these simple steps to fix most problems caused by annoying pop ups and unwanted software. The whole process will take less than 40 minutes (bad cases will take up to 2 hours) and will leave your computer running smoothly especially if you have accumulated annoying pop ups and malware/viruses.
1) Download and run adwcleaner: This program has two buttons you need to use “scan” and “clean”. Cannot be any easier. It will scan your computer for annoying toolbars and pop ups and will clean them.
2) Download and install ccleaner: This program has two buttons you need to use “Analyse” and “Clean”. This programs will clear out unwanted temporary files that have accumulated. You might want to un-tick some of the check boxes to keep things such as recently typed url’s, however the default options are ok.
3) Download and install Malwarebytes Anti Malware: Once installed press the “Fix Now” button, once the scan is complete (20min-40min) click “remove selected” items. This program is an excellent tool for cleaning out any viruses/malware your antivirus software might have missed.
This guide touches only the very basics of pop up removal and virus/malware removal, you might want an experienced I.T. technician to perform a professional tune-up. There are many additional things that can and should be done to immunise and protect a computer from viruses, malware and pop-ups. Feel free to call or e-mail me for more information.
Hanna in Caulfield South: Computer running slow, computer tuneup performed and troubleshoot multifunction printer. All tested ok. Computer repair completed.